You might be in the row to know about Opensource Call Center Software and this is because you might be searching for a call centre service association with your business.
Call Centre agents are required for the evolving as well as better addressing the need of customers day by day and this established the trust level between customers and you and your services. You can easily find endless number of tools including application that you can use on day to day basis in order to empower their efforts and stand onto the expectation of your customer.
Opensource Call Center Software
These sizeable user base that is present at all the call centres are accepting independent application and hence open source call centre software that supports and strengthen all the works that take place under the company.
Free open source call center software has evolved the solutions of best way that empowers businesses and modifies them and their functions. These solutions are not easily customizable but can be easily transformed and integrated with all the existing applications seamlessly.
Reasons to Use Opensource Call Center Software
When we talk about Open source software for call center then it doesn’t mean that it is free but usually suggests that you can easily host the software you own and can independently run it whenever you want. These Open source call center software asterisk are easy customizable and this can be updated as well. The guessing by you also need to be trobleshooted and upgraded on the regular basis.
Call center crm software open source can be gathered directly from dedicated providers with all the capability and intense flexibility as well as customization. Despite of having no extra cost of the software, you are ensured for the improved quality of service you receive across the board. However you will have to check whether on the name of Open source call center software you are taken extra charge or not.
HERE ARE TOP 10 BEST OPENSOURCE CALL CENTER SOFTWARE
Now while on one hand, you are well aware about the importance of Call centre software, here is the next step that is choosing the best call center software for your business. You have numbers of inbound as well as outbound call center software collection already available in the market but again you will have to filter which of these Open source call centre software suits best for your business.
Here are best 10 Call center software open source download list that you can use with different features and decides you better:
- VMukti 1.1
All these best open source call center software that are being mentioned to you here are among the top of the benefits provider. Let’s see it in detail step by step manner.
Avoxi is basically a Cloud-based in the category of Call center software free open source and this provides numerous business class phone features that further ensures an uninterrupted and smooth customer services. You further can leverage VoIP phone services technology with the combination with AVOXI and then can meet a particular type of business needs. Such as Scaling up and down of your customer service requirement.
You also get the chance for virtual phone number and this helps you in forwarding all the calls from one location to the other. AVOXI Open source dialer software for call center helps you to meet even international calling needs including that of Hotels, tour operators as well as other enterprises without compromising global presence of it.
Features Associated with AVOXI
- Toll Free services
- Open source call recording
- Call termination option.
- SIP trunks
- DID/DDI numbers
- Direct VPN solutions
- Business Telephonic systems
- VoIP phonic systems
- Conference calling
Best Suited For: this AVOXI application is basically and designed for hotels and tour operations.
Upgrade Pricing: the app comes with a subscription plan of ₹1838 per month and you are provided around 910 additional minute for your inbound and outbound calls.
If your query is for a comprehensive, free and open source call centre software then this Asterisk is an ideal choice for you. With this Asterisk software you have all the advanced modules that helps you in tacking all your tasks that are being related to your customer care service. With this Asterisk call centre software you get a telecommunication platform and you are provided a low maintenance tools and these are easy to work upon and can be easily integrated with your telephony hardware.
Asterisk Call Center Software Major Features
- You have an auto dialer.
- Reporting and analytic Feature.
- Call Centre management and Call monitoring.
- Telemarketing Management.
- Easy Contact management feature.
- IVR/Voice Recognition
- Predictive Dialler.
Best suited for: Asterisk call center software open source is best suited for all encompassing call centre solutions.
Upgrade Pricing: You have a basic subscription plan starting from ₹1625 for channelizing SIP trunking and here you also get unlimited inbound/outbound local as well as long-distance Minutes/ Channel.
Bitrix24 is a free call center software and has various features association like that of intranet as well as Customizable web-based lead forms. Even though you opt for this cloud version, you can simply make a call and receive a call within few minutes with this particular Call centre software. You have free download feature that is available for your PC and Open source call manager software can be downloaded irrespective of any browser you use.
The free version of Bitrix24 has been designed for 12 employees and you need to pay for its subscription plan as your team grows. You have an additional functions such as SIP connector, a phone number on rent and the Bitrix24 telephone that helps you without bounding Calling with an additional features.
Features Associated with Bitrix24
- You have free inbound calling features.
- You have automatic dialler, IVR with it.
- You can see a detailed Call history as well.
- You can use this same anywhere, worldwide.
- You have free CRM associated within this application.
- Desktop app (PC, MacOS)
- Mobile app (iOS/Android)
Best Suited for: Enterprises who need a customizable Call Centre solution that can be integrated with other solutions as well.
Upgrade You Pricing: Bitrix24 comes with a free package and also with an upgrading feature and its premium plan can be accessed at ₹2757 and comes with additional features of phone number or rent, SIP connector and Bitrix24 telephonic for all your outbound calls.
In the list of free and open source call center software, CallHippo is another name and this software is best suited for Small business that are in need of basic call management tools. You have a user-friendly interface with all the simplistic tools and these are provide with a cost-effective solution to all your small business.
In addition to other Call center management software open source, CallHippo provides you an easy integration including all the third-party CRM software that you can use for seamless customer service management.
Other major Features of CallHippo:
- You have CRM integration
- Call Routing
- Toll-Free Number
- Multiple simultaneous calls
- Call recording
- Multi User Login
- Contact Management
- Caller ID
- Dial Groups
- Internal Call Transfer
- Real time reporting.
Best Suited For: All the small and Medium Business can use this software as of your call centre software.
Upgrade of Pricing: CallHippo Call software Bronza plan you can subscribe at ₹700 per user every month.
You first have to find a call Center software that is free of charge. But on the other hand Ekiga is widely popular all among call centers around the globe for its softphone. Video Conferencing and messaging solution. You have a premium plans available as well and you can integrate your free use with plethora of codecs including User-friendly interface. You also have SIP address that comes with no charge. With this SIP address users can be out bounded to customers around the world and you also include video calls.
Salient Features of Ekiga
- You can hold your call
- You have call forwarding features
- You can Message/Call Waiting
- Call Transfer
- Calls History
- Call Monitoring
- Address book management
- Auto-Answer features
- HD sound Quality
- PC to phone calls
- Echo cancellation feature.
Best Suited For: You can use Ekiga for your technical business procedure and this requires videoconferencing.
Subscription Plan: you can simply contact Ekiga’s official site for more details regarding the premium plan of the same.
You have get Elastix Call Center software solution which you can freely download from the official website of it. This Elastix supports unlimited simultaneous calls at the same time including with call logging and forwarding on busy or no answer. Addition to this you get promotion on auto pickup on busy along with extensive codec support.
Call reporting, perking as well as pickup feature of Elastix supports SIP trunks/gateway makes this open source call centre solution or a must have application. As your business grows, you can try its pro and enterprise version and utilize all the advanced features.
Major Features of Elastix:
You have call recording search feature
You can manage your recorded call as well.
Queuing of the call can be done as well.
Web conferencing upto 25 participants at the same time.
Best Suited For: companies or start-ups needing call monitoring and training module.
Upgraded Pricing: Users who are searching for open source software free of cost, and using this you can easily become reselling 3CX partner by contacting them via their official site.
Goautodial comes with fully-featured and best call centre software. With Go autodial you can easily handle inbound, outbound and blended calls with complete efficiency. The application is further loaded with many other useful features or admin setup and control, call recording capability and more. You also have multi-channel center application with a voice and non-voice functionalities.
Features of Go autodial:
- You have predictive dialler
- Inbound IVR and ACD
- Have LIVE chat features
- Emailing procedure.
- Report making and analysing
Best Suited For: businesses having curiosity about multichannel solutions including voice and chats services etc.
Upgrade Pricing: once you are done with free features of Call center scheduling software open source then you will have to upgrade yourself with a plan of 1061/month per User with a cloud storage services.
Talking about OrecX, it is a free call center software that comes with a fully featured commercial version. While using this open-source software, you have the option to manage cloud, VoIP & TDM call recording at a significant lower price.
It further ensures a convenient setup wit easy maintenance and also deployed worldwide throught 200 countries. You can further assure for no-cost localization and customization using which you can optimize the procedure at your call centre according to the need of your business.
Features Associated With OrecX
- You have Open API
- Have Audio Recording features with it
- An open data model
- Have Distributed Call Recording
- Event Triggered Recording
- File Transfer feature
- Multiple OS Integration
- Database Integration
- Server Integration
Best Suited For: All the medium businesses and enterprises that are having consumer base.
Upgraded Pricing: In spite of having the free features, at some point of time, you need it to be upgraded and in the case you can takes premium plan with extra benefits. The plan starts at ₹1132 per month per person and gives you full software customization with open APIs.
Like that of other software and apps, you have VICIdial and falls under an open source call centre software with not less than eight hundred registered installation process. There are thousands of people already using the same app within a year. You can find these fully-featured predictive dialler capable of inbound, outbound and other blended call handling. With this open source software allows the service agents/utilizer to start with making Login from any of the remote locations.
Major features associated with VICIdial
- ACD for all inbounds calls
- Outbound Agents: you can control, broadcast and predictive dialing.
- There are total of 3 ways of calling within the agent application.
- Scheduled Callback option – any one including agents can schedule their calling.
- Hundreds of seats are scalable.
Best Suited For: Businesses those are looking for inbound, outbound and blended call processes.
Subscription Plan: as you already know that in order to get the premium feature, you have option of subscribing the plan of Open source crm software for call center and this further gets boost by VICIdial.
VMukti 1.1 gives you a comprehensive call centre solution that is best suited for both inbound as well as outbound call centres. Being built with an open architecture, with this Virtual call center software open source you can enjoy all the related services supports such as detailed statistics and answering machine detection and this way you can promote all the data based decision making features.
Major features of VMukti 1.1
- You have Automatic Call routing (ACD)
- Authentication feature
- Voice Logging/ Recording
- You have inactive voice response system.
- Conferencing option
- Database Screen pops
- Predictive dialling feature.
Best Suited For: Businesses that has analytical word majorly and since the app has tools to monitor various metrics that are directly or indirectly related to customer service.
Upgraded Pricing: In order to get a premium version of VMukti 1.1 as a premium plan then you can simply check out the official website of it for more details.
While you have read the above given article covering about Opensource Call Center Software then you have come know about the procedure and the features of all these software and not only that, you also have seen about the hidden as well as premium features of all these software.
So, according to the type of company you are working with, you have software related to the same and not only that you also have seen all the 10 best software you can install into your system.
Rest you have the comment section below, which you can use for your next time easy feedback drop and use for your next time approach and installation.